Higher Education:

• 1992-1996 Postgraduate School of Moscow State University, Diploma in Psychology
• 1987-1992 Moscow State University, Department of Psychology, diploma with honors

Additional education:

• 2011 – Geneva Institute for Corporate Coaching, 4-modular team coaching program, certificate
• 2010 – Erickson International University. 4x modular coaching certification program. International Coach Certificate
• 2005 – Oneness University, India. Transpersonal psychology. Ways of enlightenment, initiation, and dedication, transfer of technology for conducting transpersonal trainings.
• 1998 – Training Institute, St. Petersburg (training methods), certificate
• 1997 – “Mercury”, Germany (conducting business trainings), international certificate
• 1997 – Prigogine’s courses on management consulting and diagnostics of companies
• 1996-2000 – A series of short-term courses, seminars, and trainings on management, sales system organization, marketing. Certificates.

Specialization

• Awareness Project “Causal Intelligence”
• Author’s course 4x modular certification program for the training of business trainers ICBT and the development of international and regional training network
• Training of business trainers, technology transfer on drawing up and conducting business trainings on various subjects, training in training methods, diagnostics of business processes of a company for drawing up a training program, training on managing group dynamics, personal development of business trainers. the project “School of business trainers Zhanna Zavyalova” in full-time and online formats
• Scripting, organizing and conducting business forums and conferences for large groups of 100-650 people
• Management and HR consulting, writing business schemes for a company, company development strategy, developing and writing personnel documentation (job descriptions, regulations, work standards, etc.)
• Conducting focus groups – to create an advertising concept. What idea do we sell in our products/services and what idea do our clients pay for? The focus group answers these questions.
• Development of training programs for the needs of the customer to increase the professionalism of employees with the mandatory adaptation to the specifics of the product/services of the company.
• Training in the following areas: management, sales, personnel work, marketing (base level), corporate culture, exhibition activities. Preliminary diagnosis of the skills and motivation of the participants. During training, the video training method is used.
• Conducting business games, brainstorming, workshops for the goals and objectives of the company.
• Diagnostics of enterprises, level of controllability, coordination of actions of employees and psychological climate in the team. Identification of problem areas and development areas in the organization of the enterprise.
• Assessment center: defining the list of tasks for the position, professional knowledge, and skills of employees, forecasting the effectiveness of the staff in a particular position, developing recommendations for admission to the position and professional development of an employee in the company. Certification of personnel.

Professional Experience:

• 06/18/2007 – nowadays – General Director of the Academy of Live Business, founder and author of the International School of Business Coaches ICBT.
• 03.2002-12.2012 – Head and Leader of the Author School of Business Coaches
• 03.2001-01.09.2007 – IBT Training Company Development Director
• 01.2000-03.2001 – General Director of the personnel consulting company “Komus-Personnel”
• 03.1998-01.2000 – Deputy Director for Personnel of the TPO “Komus”
• 01.1996-03.1998 – trainer and consultant, International Management Institute LLC
• 06.1995-01.1996 – psychologist of ZAO “Nizhfarm”

Publications:

Author “Trainer Path”, “Working with resistances and objections “(co-author),” Metaphoric business game “(co-author),” Energy of business training “(co-author),” Assortment of goods “(co-author),” Service maintenance “(co-author),” Games in which play money “(co-author), et al.

Developer training author programs:

• International School of Business Coaches ICBT c transfer teaching methodology
• “The wave of BIG sales” with the transfer of teaching methods
• “Emotional Intelligence” with the transfer of teaching methods
• “Non-material staff motivation” with the transfer of teaching methods
• “Effective leadership” with the transfer of teaching methods
• “Art methods in business training”
• “Interview Techniques”
• “Adaptation. Selection. Mentoring”
• “Technology for organizing round tables”
• “Assessment Center”
• “Techniques to resist manipulation”
• “Staff motivation and delegation of authority” </ li>
• “Work with a competitor’s customer”
• “Effective exhibition”
• “VIP Customer Service”

Among clients:

Bayer International Medical Company, Rolsen Production Company, Rostelecom, Rusal, Scarlett, Vostok-Service (Overalls store chain), Eldorado, Mannesmann AG, Comstar telecommunications, Cadburyy, Johnson & Johnson, Cftterpillar, Sonic Duo, Mercury, Binatone, Tetems STS, TNT Broadcasting Company, Zepter – Internationale, IPK State Service for Presidential Affairs, RusAvtoProm – Siberian Aluminum group of companies, Vnesheconombank, Sberbank of the Russian Federation, Central Bank Office of the Nizhny Novgorod Region Bank, Bank Menatep, Bank Trust, Bank of Moscow, Gutabank, 1OVK Bank, Binbank Nizhny Novgorod region financial foundation of financial and management training, Komus, Miel-Real Estate, Commerce-Moscow, Simplex Group, Sibintel Holding Group, Russian Insurance Brokers Club, UCB-Pharma, Glenmark Farm Company, Nizhpharm CJSC, Protek , TK “Relief”, T & amp; C Products, Ples, Nizhegorodsvyazinform, Prior, Extra-M, Electromir, Vremya, Topaz Plant, Sivma, Pulanna, Organon, Kasis, Wurt-Rus and a lot others.